Customer Testimonials
I would not rush back to Greico Ford Service. They do not accept AMEX and if you decide to pay by CC via M/C or Visa they charge an additional 3% on top of the bill. Why??? I guess they only accept checks and Cash.
I shopped all s fla Ford dealers and Grieco beat ea price on a Bronco by a lot. Tryed Plantation Ford two months ago and was horrified by my treatment. Alex service writer took my Bronco on on appointment for a drivers seat not latching when pushed back. Alex told me they found they needed to order a part and it won’t be available there for another month ! ok tied my seat to back position with rope and waited a full month. Alex called and told me that the part was 1180. by it self and installation additional. I hung ... Read More Google - Nov 12, 2026
Fast and friendly service. I was able to make an appointment the same day and I was in and out in under 2 hours. My service advisor Paul was great too and made the whole experience easier.
This is purely my own experience. It is not intended to purposely disrespect Grieco, it is to simply state the actual facts of my own purchase experience on Saturday Nov 7, 2026, and what happened in the few days that followed. I purchased a used 2023 Toyota Corolla, with very few miles on her. I loved the car and was extremely happy with the vehicle. After driving home from the dealership, I did not drive her again for the rest of the weekend. Come Monday night Nov 9, I drive to the grocery store and the dashboard lit up like a Christmas Tree!! Check ... Read More Google - Nov 11, 2026
Lisa J. was simply amazing. Her attitude and demeanor was extremely pleasant. She has a sincerely warm presence and makes everyone feel at home. She's a true asset to the Greco Ford family.
Great service
Clean, efficient and quick.
I was a walking and they got me back in the road in less than 2 hours
Came in for a recall, was seen on time, told what to expect and all was completed in a reasonable time
The valet pickup/drop off is outstanding and right on time. The mechanic videos they send you are exceptional and very helpful. A+ service.
(Translated by Google) If you're looking to buy a car at a good price and with the best service, ask for Luis Moran. He's an excellent salesman and very flexible with his deals. 100% recommended. (Original) Cuando quieran comprar un auto a buen precio y con el mejor trato pregunten por Luis moran , excelente vendedor y flexible en sus negocios. Recomendado 100%
Raz was very prompt, professional, attentive and helpful throughout the whole process.
We had a great experience from start to finish. A huge thank you to Darien, the General Manager, and Caesar for treating us with respect and making the entire process smooth and stress free
There was absolutely no pressure at any point..They were professional, honest, patient, and genuinely took the time to help us through every step of the process.
What stood out the most was their patience and understanding, especially since we had three kids with us. They never made us feel rushed or uncomfortable and went above and beyond to make sure we were taken care of.
... Read More Google - Nov 7, 2026
Got my car serviced here 2 times now and both have been easy and fast. Michael was great!
Best auto repair experience I’ve ever had.
Great service excellent
I bought a 2026 Ford Maverick in Gulf Blue , Guillam was the Salesman and everything went great: I also had leather seats installed and they helped manage that process as well. It did not hurt the dealership bought my car at over the BB value: it was a good experience from start to finish
Everything went well. The video is a convincing tool. Thanks to everyone involved.
Each visit great service! Paul very helpful and accommodating. Paul explains everything and makes sure you understand before proceeding. Waiting area is comfortable, restrooms clean, showroom gives you an opportunity to check out a new vehicle, if you do desire... Thanks for great service!
Paul my service advisor is amazing. Took care of my vehicle quickly.
Had a great experience at Grieco dealership while getting my truck serviced! A special thank you to Felix for his excellent customer service. He was friendly, professional, and attentive, making sure I was well taken care of throughout the process. It’s always a pleasure dealing with someone who genuinely values their customers. Thank you, Felix, for making my service visit a positive experience!
Paul (service advisor) is great! He really helped me out with an emergency appointment. I purchased my truck there. All around excellent experience. Thanks.
The staff is very well educated very nice. People technicians are the best I’ve seen Service Advisor Lisa is the best I’ve ever worked with Service Director in general manager are great at running to business. Thank you Grieco Ford Ft Lauderdale.
Just got a new car with G! He was able to get me a great deal and I will definitely be back
My experience with Greico Fort Lauderdale Ford was extremely disappointing. After 45 years of buying cars, I can honestly say this was the worst dealership experience I've ever had.
When I arrived to finalize the deal, they had the wrong vehicle ready. They then presented the correct vehicle, which hadn't even been washed or cleaned. Since it was dark, they were pushing me to complete the purchase that evening and return the next morning to pick it up. I was uncomfortable accepting a new vehicle without inspecting it in daylight, so I declined and returned the following morning. That'... Read More Google - Nov 2, 2026
My service advisor was very good. service was fast, service was quality and i appreciate their work!
Always great service and good customer service
Everybody is professional and friendly and super fast. They do all the service on my Raptor and they treat her like she was their own
Fast service and very trustworthy service manager Lisa Ottaviani
Great job guys. Quick, effective the first time So there is no seconds qq
The service was good but they haven’t wash the car after the maintenance. I was told that it should be washed all the times they do a service
Lisa in service department was amazing.
The team and the service department, very professional, very polite and took great care and helping me and assuring the services were completed appropriately and in a timely fashion. Highly recommend getting service work done at this location.
The service was great !!!!!
Lisa was great and it was a great experience
My headlights went out. They got them fixed real fast in less than 2 hours. Jackie was great to deal with.
Thank you Niclaude. It was a great experience for me I purchase a suburban black on black Thank you to all the staff
Excellent service.
Lisa O always provides excellent customer service!
FALSE ADVERTICING!!! This place is a scam, False advertising at its finest , saw a truck on their website for $53k and when i call about the truck they tell me yes we have it , but its $76k becuase we added a $17k Supercharger kit... Mind you the Website add was for a supercharged truck already. This is wrong... Stay away from this place, find yourself a dealer that doesnt play these games... This should be illegal, hope they mess with they wrong person one day and they face consequences for this..
Great people service. Ants were found in the trim for the sun roof once we got home. Battery was dead 36 hrs after getting it home, but they did make it right with our local dealership to get it fixed.
Michael the service agent was great!!
Extremely helpful and transparent Great service!
Lisa is good. Everyone is accommodating
I had a great experience purchasing my Ford Bronco! Paul Sullivan was straightforward, honest, and considerate throughout the entire process. I appreciated his direct approach and transparency. Javier, the Sales Manager, was also fantastic: personable, honest, and easy to work with. Both made the buying experience smooth and stress-free. I’m extremely happy with my Bronco and would highly recommend Paul and Javier to anyone looking to purchase a vehicle!
Brought my car in with battery problem. They did a diagnosis, kept my car overnight without letting me know beforehand, ended up only replacing the 12 volt battery and presented me with a bill for $658. That’s a lot of money to spend for a battery. I won’t be bringing my car here again.
People were caring, and fixed my car in a timely manner
Service is Always Top Notch…
The salesman Moe and Ezenni in the finance department were super helpful and nice. We ran into a large discrepancy between what was listed online and on Carfax that potentially interfered with the out-the-door price we agreed upon. Fortunately, the sales manager at Ford Greico that day, fixed the issue and we left with exactly what we agreed to online. I couldn't be more pleased at how they handled the situation. I am happy and my wife is happy.
My experience with Grieco Ford of Fort Lauderdale has been extremely disappointing.
I delivered my truck to the dealership in clean condition, with no debris or similar mess inside the vehicle. However, when I returned to retrieve my belongings, I was shocked by what I observed.
The condition of my truck had changed significantly. I observed furniture in the bed of my truck that did not belong to me, along with the vehicle’s doors and hood open. Inside, I found rat droppings throughout the interior, a noticeable odor, and extensive damage to the carpeting, seats, and plastic interior components ... Read More Google - Oct 20, 2026
Very Disappointing Customer Service – No Accountability!
I leased my 2024 Ford F-150 from this dealership, and unfortunately, my experience with their customer service has been extremely disappointing.
My truck has had repeated gear-shifting issues, making me seriously concerned about its safety. The vehicle has already required towing twice—once to the dealership and another time to my home.
This is now my third time trying to get help from the dealership, and they have taken absolutely no responsibility or shown any real interest in helping me resolve the problem.
I specifically asked to speak with a manager. Instead of addressing my ... Read More Google - Oct 20, 2026
Not sure why you have appointments and tell people things will be done in a timely fashion when it is all bogus.
It does not take two hours to get an oil change when you have a 7:30 AM appointment and are told they will get you in and out if you show up here with an appointment first thing in the morning.
Still at this place waiting and no one seems to care.
I have been here many times before and had similar, unfortunately, I live super close so I thought I would give it a try again, boy was ... Read More Google - Oct 15, 2026
Grieco Ford in Fort Lauderdale is probably my least favorite Ford dealership. In my experience, the salespeople have been rude, and the service center’s refusal to accept American Express is incredibly frustrating—especially considering how expensive their service is. After spending an arm and a leg, they don’t even wash your truck. At those prices, I expect better customer service and a little attention to detail. I’ve had a much better experience at Margate Ford and would recommend going there instead.
The advisors lie. The mechanics are honest. It’s very expensive.
Very disappointed in my vehicle I bought from them I would not recommend buying anything from them go to any other dealer sales guy stopping responding to my text about the problem been to the dealer 4 times trying to get the problem resolved and still haven’t fixed the issue. I do not recommend this dealer at all!
I had 4 recalls on my vehicle. I scheduled the repairs and they took my car under the impression that it would be done the same day. They had my vehicle for over 2 weeks and refused to cover a rental or provide me a lender vehicle. The associate I was in communication with was apologetic but blamed the major inconvenience on Ford as a whole and this dealership refused to do or offer anything to lessen my burden, even when I made several recommendations, I was met with a dismissive decline of any remedy.
If you have any recalls or repairs ... Read More Google - Sep 16, 2026
I’ve purchased several vehicles here and have serviced all our company trucks at this dealership for years, but I’m very disappointed with their service. They attempted to repair a noisy joint on my new F-150, but the noise remained. When I brought it back, they claimed they couldn’t hear it.
I was also told that my entire mirror needed to be replaced for approximately $2,500, even though it seemed that only the glass and a few smaller parts needed attention. Every proposed solution seems to involve replacing everything at a very high cost. After working with them for ... Read More Google - Sep 8, 2026
Was very disappointed with the the service price to replace pressure valve needed to replace 2 of them and they came up to almost $400 the parts cost about $15 they charge for it over $150 I replaced them somewhere else and it cost only $123 for parts and labor. Do not recommend anybody to use their service department. I am very sure that I am not going back ever.
Stay Clear Had nothing but problems with the service department! They do not care.................................
(Translated by Google) They're scammers and liars. The place has a low price, but when you arrive with the money, they add 30% to the cost. Then they call you repeatedly, saying they've already sold the car you wanted and that they have another one that's more expensive. And they lie; they're a network of liars, all of them there.
(Original)
Son estafadores y mentirosos en sitio tiene un bajo precio y cuando llegas con el dinero en mano ellos le aumentan un 30% del costo después te hacen llamadas y llamadas qué ya lo vendieron el ... Read More Google - Sep 1, 2026
I am extremely disappointed with how this dealership has handled an issue that was directly created after they performed recall work on my Mustang.
I brought my car into the dealership with no check engine light and no issues related to its tune. The vehicle has aftermarket modifications, including a JLT intake, and was tuned accordingly. While performing a recall, the dealership flashed the vehicle back to its factory settings. At no point before performing the recall was I informed that this procedure would overwrite the existing tune or potentially cause issues with the aftermarket intake.
After receiving the car ... Read More Google - Aug 13, 2026
I reached out to an associate at Greico Ford because I was in the market for a new vehicle and was hoping to find a good deal. I was told that the vehicle I was interested in had actually been sold the previous week. I found it very strange that, despite supposedly being sold, the vehicle was still actively advertised on their website two days later.
My wife then called the dealership as a “new customer” and was told a completely different story: that the vehicle was on the lot and should be available, and that they simply needed to ... Read More Google - Aug 13, 2026
I rarely leave negative reviews, but my experience with the service department was disappointing enough that I feel others should know.
About 34 days before my tire failed, I brought my Mustang in for service. During that visit, the dealership inspected my tires and documented that my front right tire had 6 mm of tread. I specifically asked whether any of my tires needed to be replaced, and I was told they were in good condition and did not need replacement. I even have a video from that visit showing the technician measuring and recording my front right tire at 6 mm, so ... Read More Google - Aug 7, 2026
This place is pretty awful and very poorly ran. I had to go all the way up to the regional manager to get what I needed done.
Awful experience. Car has been in shop for 3 weeks and not one person from the dealership has reached out to me. I want the owner to call me.
A little more than a month ago I bring my car to be fix at Grieco Fort Lauderdale, they chance my radiator, and who knows how the little radiator plug the cost $15 just pop out and all the coolant spilled and my car overheated, I call the service department and the person told me that the part will cost $24 and they need bleed the coolant and would cost$240 more, I just spent $996 to change the radiator and flush the coolant and replace. This dealer have a terrible customer service, after you leave the garage no warranty, my question is: did ... Read More Google - Jul 28, 2026
Don't come here, I came with my pickup for a recall and they gave it to me impossible to handle! Now they don't want to answer, the software update was poorly done
Do not go here they are committing FRAUD i brought my car in yesterday because my passenger seat was stuck they said there was a bottle stuck in there they took it out then said it will cost $1200 to fix the track. I brought my car to my mechanic this morning and he laughed me because there is nothing wrong with it. So that shows you how Grieco just wants to rip you off. Plus I bought a GT from them awhile ago and they sold it to me with only 7 cylinders working. Then someone called me from there the ... Read More Google - Jun 26, 2026
Unacceptable negligence, property damage, and total lack of accountability—avoid their service department.
This is the second time I have trusted this dealership's service department to handle a routine tire rotation on my aftermarket wheels, and it will absolutely be the last. Once again, they left me driving away with a dangerous loose lug nut rattling around inside the wheel cap. Leaving a customer with unsecured lug nuts is a massive safety hazard that could result in total wheel failure on the highway.
To make matters worse, their technicians were completely reckless. Not only did they lose one of ... Read More Google - Jun 23, 2026
Last March I purchase a maintenance plan for my suv, yet I recently found out that this vehicle already has a service plan under manufacturer that overlaps the service purchased. I had left several messages and spoken to receptionist that had transfered me to Sales manager and Finance Manager, but neither manager has taken my calls nor returned my messages. What a difference from the time that I was buying the car; that I received sales calls morning and evening... Watch what you buy before signing for it and not being able to cancel as promised
AVOID!!! SCAM ARTIST. Called this morning and spoke to Ralph. Asked him about a specific vehicle to please make sure it was on the lot and it wasnt sold as I was leaving work and driving over an hour to see it. Got a call back verifying the car was on the lot and he was physically seeing and it wasnt sold. Drove up only for the manager Julio to tell me they sold the car. Waste of time lying tactics and no consideration for your time. AVOID AT ALL COST
They rip you off. Do not waste your time here. Awful experience, humiliation and discrimination. Do not waste your time here waited 6 hours for nothing. All full of it, go somewhere else
3 weeks from the following review, the supplied email wasn't responsed to:
I purchased an as- is vehicle from Greico April 2nd, and as of 5/20/2026 I have spent over $4000 (yes- 4 thousand) in repairs, over 2 visits, with major issues that anyone with mechanical acumen should have noticed. I did my due diligence in researching typical issues, reading reviews, and checked Kelley Blue Book. Went on the test drive with a code reader attached. The errors were reasonable, but I did ask about some issues I suspected and received a We Owe for$1000. I believe they failed to do their due diligence ... Read More Google - May 20, 2026
I live in psl port saint lucie went to look ah van today 2018 medium roof used and couldn't find the keys no even to tell me lets go see another van nothing they just talk me come back another day lol .
NEVER AGAIN!!!
I‘m trying to reach someone from the finance department or anyone who is in charge since 2 freaking weeks. 2 weeks!! Multiple Emails send, phone calls, voice mail, and even the contact form on their website didn’t get me a response besides 3 calls from guys who tried to contact me because they think I’m interested in buying an new car.
But as soon as they know I already bought a car with them and need assistance now to cancel my service plan, gap and warranty stuff It’s over. If you enter the extension nobody picks up the phone ... Read More Google - May 7, 2026
The biggest mistake I ever made is going to Greco Ford and buying a A 2026 Explorer ST with a fixed sunroof glass.My wife used it the first day to go to her father‘s on 95 and the sunroof glass was lifting up. it has been there for three weeks now still can’t get a straight answer. I was told don’t worry you have a rental car, but that’s not what I paid for. and then to top it all off when I paid cash for the car, I had a trade-in, but I didn’t have ... Read More Google - Apr 25, 2026
A much better dealership than margate but I recently brought in my Bronco wildtrack for service. I always get the “works” done on the car which includes oil change, tire rotation, checking multiple things and filling up the fluids. My cars been starting up roughly the past couple of start ups so I checked to see if I could see what the issue was and i noticed that all my fluids were basically empty. The only thing done was the oil change, which was good but if I’m going to pay around $140 dollars for the “works” I don’t ... Read More Google - Apr 24, 2026
I brought my Ford Mustang to Grieco Ford of Fort Lauderdale in February 2026 for stalling issues. Despite paying $1,798 for a fuel pump replacement and diagnostics, the issue was not resolved, and the vehicle continued to stall. Communication was inconsistent, I was without my car for more than 6 weeks, and I was required to pay $493 for a second diagnostic to retrieve the vehicle—despite never authorizing a charge. They informed me to fix the stalling issue they would need to replace the A/C compressor along with other repairs for $2,462. I declined this repair and opted to pick up my vehicle, ... Read More Google - Apr 9, 2026
What a scam. I had an appointment with the Grieco service department to have an oil change and tire rotation and to do a Ford Motor recommended repair on the transmission. My vehicle only had 41K miles on it. I had a coupon to perform the first repair for less than $100 and the Ford-recommended repair was free. The service rep at Grieco said they would check the other fluids, but it would take another day. When I returned to pick up the vehicle the following day, I was met with a totally unexpected $1861 bill. They had performed unapproved services for ... Read More Google - Mar 26, 2026
This has been the worst experience in my life with car repairs. I have a brand new car and there was a recall. I found this out bc my engine light came on. I told them this when I called and arrived to fix the issue.
They fix the recall and my engine light is off but someone text me saying I needed a new battery but when I go to pick up the car they said they had no idea sgat
I was talking about .
Now, the engine light is back on and they are saying it’s two ... Read More Google - Mar 23, 2026
I took my Explorer in for a vibration when downshifting. They checked it out and none of the sensors were picking anything up. Brought it back two weeks later to have one of the staff ride in it. He described it as a vibration in the engine that felt like driving over railroad tracks before it downshifted. They asked me come bring it back in 2 weeks for service to have time with it. I brought it in on Wednesday afternoon for a Thursday appointment. We discussed possibility of it being part of the drive train which would be covered since ... Read More Google - Mar 17, 2026
This is one of the car dealer ship I bought a use car from them in 5 weeks it’s been problem after problem is it’s not the alternator being defect it’s oil leaks from the bottom of the engine plus they wrote down the wrong millage on my contract so the extended warranty de I’d the claim due to the work millage and if you try and someone to speak they all ingnore you and one of the manger Ron is so rude so beware before you get a car from them
Staff was disrespectful from start to finish. Talked to us like we were stupid. When we tried to negotiate our price staff only asked us if we payed taxes in a sarcastic manner and mindlessly repeated "everyone has to pay tax" several times. They wouldn't listen to anything we said unless we repeated ourselves multiple times. Staff called us both only "bro" and nothing else. I would give the name of the main employee who worked with us if I remembered it.
(Translated by Google) Even though I wasn't doing anything in the service area, just smoking outside, they told me that to change the oil on a car under warranty, I need to make an appointment. I hope some manager reads this and makes them work, because they're good at selling, but terrible at service.
(Original)
Aún sin estar haciendo nada en el área de servicio, solo fumando afuera estaba me dicen que para poder cambiar el aceite a un auto que tiene garantía se necesita sacar cita, ojalá esto lo lea algún jefe para que ... Read More Google - Feb 24, 2026
Would never buy a car here. Absolutely terrible experience with Grieco Ford. I repeatedly asked to be placed on their do-not-call list, yet they continued calling me multiple times in a row. It feels aggressive and completely disrespectful of basic boundaries.
When I tried to call back to speak with a manager, I was either hung up on or given the runaround. No one seemed willing to take responsibility, and the level of rudeness from the staff was shocking. Instead of addressing the issue professionally, I was met with dismissive and unhelpful responses.
Customer service should be the foundation of ... Read More Google - Feb 12, 2026
Tried to lease a car from them earlier this month. I did the credit app and was approved. And their rep refused to give me any numbers unless I came into the dealership when I said I want to know a baseline of what we are working with I got no response. I followed up and got nothing.
The service department at this dealer is awful. Not only did I have a bad experience during my first visit, but I had another horrible experience a few months later.
First visit (3 months ago)
I brought my F350 dually in for a simple tire balance. Despite leaving my truck with them for the entire day, I received no updates or communication about its status. When I returned just before closing, the Service Advisor informed me that all the tires were fine and said, "That's just how duallys feel when driving." I expressed my frustration, explaining that I ... Read More Google - Jan 22, 2026
Took the truck for a hissing sound coming from the front of truck as well as a sweet burning smell it looked like radiator told advisor so they called carshield got approved to fix radiator than was told that it wasn't radiator it's the condenser now bill is over 4 thousand. Carshield sent an adjuster who denied the radiator cause it passed the pressure test which tells me the truck was never checked now adjuster quoted the condenser at 865.00 advisor said it's over 4 hours to fix and over 1800.00 to fix i searched places they said 2 hours max I ... Read More Google - Jan 12, 2026
BEWARE! NO TITLES. NO REGISTRATIONS. NO HONESTY. NO DECENCY.
Grieco dealerships operate with some of the most disgraceful, shameful, and downright infuriating business practices I’ve ever experienced.
My family purchased three vehicles from them in the past few months. We paid all sales tax and registration fees upfront—yet none of these vehicles are legally registered because Grieco sold them to us without having titles for them. One of these vehicles was bought in OCTOBER, and it is STILL unregistered. That is absolutely outrageous!
Instead of admitting fault and resolving the problem, their “solution” was to try putting second ... Read More DealerRater - Dec 30, 2025
Mr. Grieco, I bought a Cadillac XT6 from your staff at Grieco Ford, Nov. 29, 2025. I had been communicating with various staff through text for about a week. One in particular was Eli, who I told that I was in the process of chemotherapy, and would not be able to close the deal that day. He didn't give a darn about my health, he was just about selling the car. I was about to move on to another dealership, when salesman Fergi texted me and apologized for Eli's behavior, and I told him I was feeling well enough to ... Read More DealerRater - Dec 22, 2025
Took my service vehicle, with under 30k for a blown differential, and there was no loaner provided or solution. Was not greeted or directed on where to go at all and wondered around until I found someone interested to help. After the repairs were done, they claim to have done a routine oil change and tire rotation. However, every tire was a different PSI, none of the tires had been rotated, the oil life display had not been reset nor was there a next next service due sticker on the windshield - I don't believe that any oil change ... Read More Google - Dec 14, 2025
